Tracking updates
Tracking is sent by email and WhatsApp once the parcel leaves our studio, usually within 24–48 hours.
Orders & Tracking
Track, edit, or cancel your order
Everything you need after checkout: where your parcel is, what can be changed before dispatch, and how to get quick support if something looks off.
Edits before dispatch
Address and phone updates are possible before packing starts. Share your order ID with the new details right away.
Cancellation window
Orders can be cancelled before dispatch. After shipping, return or exchange options will apply based on policy.
Orders & Tracking FAQ
Short answers to the most common questions for this topic.
We send it over email and WhatsApp as soon as your order ships. You can also open your order from your account page and view live courier updates there.
Need more help?
Our support team can help with order-specific questions.