Something not quite right?
We want every piece to be a keeper — and if it isn't, we'll make it right. Here is everything about sending a piece back, exchanging, or getting a refund.
How returns work
Four steps, no paperwork.
Start a return
Log in to your account or use the "Start return" link in your dispatch email. Pick items and tell us why.
Pickup or drop-off
We schedule a free pickup from your address within 48 hours. Prefer drop-off? Use any nearest logistics partner.
Quality check
Once we receive the piece, our studio team checks that it is unworn with tags. Usually done within 24 hours.
Refund or exchange
Exchanges ship the same day. Refunds land in your original payment method within 5–7 working days.
What can be returned
The short version, so you can plan before shipping anything back.
Accepted
- Unworn pieces with original tags intact
- Products returned within 7 days of delivery
- Original invoice or order number shared with return
- Defects or wrong items received (we cover shipping both ways)
Not accepted
- Pieces that have been worn, washed, or altered
- Items without tags or returned after 7 days
- Accessories or innerwear (hygiene)
- Clearance sale items (exchanges only, sizing permitting)
Returns & FAQ
The top questions we get about sending pieces back.
Exchanges are always free. Returns are free if the item is defective or we sent the wrong piece. Otherwise, a small ₹99 pickup fee is deducted from your refund for size/preference returns.